Your whole face must be visible in the photo for you to pass Credenxia’s ID verification process. If we do not receive a clear full face photo, we cannot match it to your photo identification (eg to your driver’s licence or passport). Plus, this photograph will be printed onto your ID card (if a card applies). Therefore, you need to make sure it is a current picture and a good representation of how you currently look.
If we cannot obtain a photo match, or feel that your picture is unsuitable for an ID card, we will contact you advising that we require a new image to be uploaded. This will delay your verification, which could affect your ability to begin work.
If you are still having issues after reading this article, our Credenxia Support Team is here to help:
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